Fair Play & Non-Circumvention Policy

NaviBus exists to make transport partners stronger together, not to redistribute each other's customers. The platform is a professional tool used to:

• fill empty dates and idle vehicles with additional work;
• find a reliable partner for trips an operator cannot cover alone;
• give agencies verified capacity, transparent pricing and one point of contact;
• grow the business of every participant in a spirit of cooperation and solidarity.

Any use of the platform to capture business that belongs to another participant is a direct attack on that purpose and is treated as a serious breach.

The party that brings a trip or a client to the platform (the Originating Partner) owns that commercial relationship. A partner who accepts, is awarded or is subcontracted a trip (the Performing Partner) acts solely as the carrier for that specific trip.

Passenger and client data disclosed through the platform is provided for the sole purpose of performing the trip. It is confidential, and it does not become a commercial asset of the Performing Partner.

Partners must not, directly or through any related person or company:

• contact the end client, agency or passengers of another partner for commercial purposes outside what is strictly required to perform the assigned trip;
• offer, negotiate or accept any transport service for that client outside the platform, whether at a lower price or otherwise;
• collect, store, export or reuse passenger or client contact details for prospecting, marketing or future sales;
• distribute business cards, quotations, brochures, QR codes, discount offers or any branding on board or during the trip with the aim of capturing the client;
• disparage the Originating Partner or NaviBus to the client in order to redirect future bookings;
• bypass the platform's invoicing, commission or payment flow for a booking that originated on the platform;
• use the platform to identify and then approach the clients of other partners, including through public listings or marketplace requests.

These obligations apply for the entire duration of the partner's presence on the platform and for a period of twelve (12) months following the completion of each trip, with respect to the client and passengers of that trip.

Pre-existing relationships are not affected: if a partner can demonstrate, with documentary evidence predating the platform introduction, that the client was already its own customer, this policy does not apply to that relationship.

Every trip published on the platform must be respected by the partner who takes it on. Accepting a trip is a firm professional commitment to:

• perform it with the vehicle category, driver and standards agreed;
• be on time, in a clean, roadworthy and fully insured vehicle;
• communicate immediately any incident, delay or change through the platform;
• never cancel late or "resell" the trip without the platform's agreement.

Repeated failures to meet these standards are handled under the same escalation as circumvention.

Any partner may report a suspected breach through the platform or by writing to legal@navibus.app. Reports are handled confidentially and follow a defined procedure:

1. the report is registered and acknowledged;
2. evidence is gathered (messages, quotations, screenshots, client statements, platform logs);
3. the partner concerned is informed of the substance of the allegations and invited to respond;
4. a decision is taken and communicated in writing to both parties.

Reports made in good faith never expose the reporting partner to sanctions, even if the allegation is ultimately not substantiated. Knowingly false or abusive reports are themselves a breach of this policy.

Where a breach is substantiated, sanctions escalate according to its gravity:

• Written warning — first, limited or negligent breach, with a formal notice to cease.
• Temporary suspension — removal from the marketplace, loss of access to new requests and to invitations, for a defined period.
• Permanent removal — definitive termination of the account and of all commercial relations with the platform.

A deliberate, repeated or serious attempt to capture the client of another partner leads directly to permanent removal, without prior warning. GLOBAL TRAVEL EXPERIENCE PARIS also reserves the right to withhold pending payouts related to the trips concerned, to claim compensation for the damage caused, and to inform the affected partner of the outcome.

Partners are presumed to act in good faith. No sanction is applied without the partner having had a genuine opportunity to explain. A partner may request a review of a decision within fourteen (14) days by writing to legal@navibus.app, providing new elements. Decisions are applied consistently to all partners, regardless of size, country or volume.

This policy forms an integral part of the Terms of Service and is governed by the same law and jurisdiction.